Privacy Policy

Last Updated: Jun 05, 2025

At Vitality Healthcare Solutions (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://www.vhcsolutions.com and services.

1. Information We Collect

We collect personal information you provide to us directly, including:

Full name
Email address
Phone number
Health and medical insurance information

We collect this data primarily through contact forms, appointment booking forms, email sign-ups, and cookies or tracking tools on our website.

2. How We Use Your Information

We use the information we collect to:

Provide our mental health services, including assessment, diagnosis, treatment, and supportive care
Communicate with you regarding appointments and follow-ups
Improve website functionality and user experience

We do not use your information for marketing emails or personalized advertising.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance performance, improve user experience, and conduct analytics. These tools help us understand how visitors use our site and optimize it accordingly.

4. Sharing of Information

We do not share your personal information with third-party services or partners.

5. Data Security

We employ industry-standard security measures to protect your data, including:

SSL encryption to secure data transmission
Secure servers and firewalls

Your data is stored securely on third-party cloud servers, including GoDaddy.

6. Your Choices and Rights

While users cannot currently access or edit their personal data directly on our systems, you may opt out of any communications if you wish to do so. Please contact us to manage your preferences.

7. Compliance with Privacy Laws

We primarily serve residents of Lithonia, GA, but may occasionally serve users in California. As such, we include provisions to comply with the California Consumer Privacy Act (CCPA).

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age, and we do not knowingly collect data from minors.

9. Policy Updates

We do not currently provide individual notifications for Privacy Policy updates. Please review this page periodically for any changes.

Terms & Conditions

1. Acceptance of Terms

By accessing or using https://www.vhcsolutions.com and our services, you agree to be bound by these Terms & Conditions and any future modifications. If you do not agree, please do not use our site or services.

2. Eligibility and Account Responsibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services.

You are responsible for maintaining the confidentiality of any account credentials and for all activities conducted through your account.

3. Services Provided

Vitality Healthcare Solutions offers mental health evaluations, diagnoses, treatment planning, therapy services, and supportive care.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

4. User Obligations

Provide accurate, current, and complete information when requested (e.g., during intake or appointment booking).
Comply with all applicable laws and regulations when using our website or services.
Respect scheduled appointment times and notify us promptly if you need to reschedule or cancel.

5. Appointment Booking and Cancellation

Appointments must be booked via our online form or by calling our office.

Cancellation or rescheduling requests should be made at least 24 hours in advance. Late cancellations or no-shows may incur a fee.

6. Payment and Billing

We accept payment via insurance (where applicable) and out-of-pocket payments.

Insurance information must be provided at the time of booking. You are responsible for copayments, deductibles, and any services not covered by your insurer.

All fees are subject to change; we will notify you of any pricing adjustments in advance.

7. Confidentiality and HIPAA Compliance

All patient information is protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

We maintain strict confidentiality regarding your medical records and treatment details, except where disclosure is required by law (e.g., court order, risk of harm to self or others).

8. Intellectual Property

All content on vhcsolutions.com—including text, graphics, logos, and software—is the property of Vitality Healthcare Solutions or its licensors and is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, or create derivative works from any portion of the site without prior written permission.

9. Disclaimers

Information provided on the website is for general informational purposes and does not constitute medical advice.

Our services are not a substitute for professional emergency medical care. If you are experiencing a crisis or emergency, contact 911 or your local emergency services immediately.

10. Limitation of Liability

To the fullest extent permitted by law, Vitality Healthcare Solutions and its representatives are not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services.

Our total liability for any claim under these Terms & Conditions shall not exceed the amount you paid for the relevant service.

11. Indemnification

You agree to indemnify and hold harmless Vitality Healthcare Solutions, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the website or violation of these Terms & Conditions.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

Any dispute arising under or relating to these Terms shall be resolved through good-faith negotiations. If negotiations fail, disputes shall be submitted to binding arbitration in DeKalb County, Georgia, under the rules of the American Arbitration Association.

13. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time.

Continued use of the website or services after changes are posted constitutes your acceptance of the new terms. We recommend reviewing this page periodically.

14. Termination

We may terminate or suspend your access to the website or services at our discretion, without notice, for conduct that we believe violates these Terms & Conditions or is harmful to other users, us, or third parties.

Upon termination, all provisions of these Terms & Conditions which by their nature should survive (e.g., indemnity, limitations of liability) will continue in effect.

Contact Information

Email: info@vhcsolutions.com
Phone: 469-930-0090
Address: 2540 N Galloway Ave. Mesquite Tx 75150 suite 204